As a safety precaution, in response to COVID-19, the Customer Service Center remains closed; manual wheelchairs are available through Security, please call 585-475-1461.
Phone: 585-475-0757
Location: Inside the North Entrance
Mall Perks Program: The Rochester Malls perks program will discontinued in 2021. Current members will need to redeem points by December 31, 2020.
Gift Wrapping: Large selection of gift wrapping and boxes available. Average prices $2.00 - $10.00.
Manual Wheelchairs: Complimentary.
Electronic Scooters: Available to rent for $1.00 for the first 2 hours and $1.00 for each additional hour. A 2 hour time limit may be assessed.
Strollers: Single Stroller - $3.00. Double Stroller - $4.00.
*All wheelchairs, strollers, and electronic scooters are available on a first-come, first-serve basis. No reservations are taken. All customers wishing to rent one of these items must leave a valid photo I.D. at the customer service center while the item is in use.
Click here to learn more about our Gift Card Program or to check your balance.