1 Miracle Mile Dr, Rochester, NY 14623
(585) 475-0757

Customer Service

As a safety precaution, in repsonse to COVID-19, when the mall initally re-opens on July 10, 2020 our customer service center will remain closed; manual wheelchairs will be available through Security, please call 585-475-1461.


Phone: 585-475-0757
Location: Inside the North Entrance

Mall Perks Program: The Rochester Malls perks program will discontinued in 2021. Current members will need to redeem points by December 31, 2020.

Gift Wrapping:  Large selection of gift wrapping and boxes available. Average prices $2.00 - $10.00.

Manual Wheelchairs: Complimentary.

Electronic Scooters: Available to rent for $1.00 for the first 2 hours and $1.00 for each additional hour. A 2 hour time limit may be assessed.

Strollers: Single Stroller - $3.00. Double Stroller - $4.00.

*All wheelchairs, strollers, and electronic scooters are available on a first-come, first-serve basis. No reservations are taken. All customers wishing to rent one of these items must leave a valid photo I.D. at the customer service center while the item is in use.

The Customer Service Center also sells mall gift cards, which are good at most mall stores and restaurants.
Only a $2 fee per card.

Click here to learn more about our Gift Card Program or to check your balance.