1 Miracle Mile Dr, Rochester, NY 14623
(585) 475-0757

Customer Service

Phone: 585-475-0757
Location: Inside the North Entrance

Join the Rochester Malls' Loyalty Program to start receiving exclusive rewards and savings with your Style Points Card!

Points may be earned and redeemed for Mall Gift Cards at any of your Rochester Malls! Visit The Customer Service Center to sign up or click here


Gift Wrapping:  Large selection of gift wrapping and boxes available. Average prices $2.00 - $10.00.

Manual Wheelchairs: Complimentary.

Electronic Scooters: Available to rent for $1.00 for the first 2 hours and $1.00 for each additional hour. A 2 hour time limit may be assessed.

Strollers: Single Stroller - $3.00. Double Stroller - $4.00.

*All wheelchairs, strollers, and electronic scooters are available on a first-come, first-serve basis. No reservations are taken. All customers wishing to rent one of these items must leave a valid photo I.D. at the customer service center while the item is in use.

The Customer Service Center also sells mall gift cards, which are good at most mall stores and restaurants.
Only a $2 fee per card.

Click here to learn more about our Gift Card Program or to check your balance.